If you've missed any of the excitement, you can view the entire How to Compost series.
So, I guess it begins all over again...
Date: Wed, Sep 10, 2008 at 2:17 PM
Subject: Sun-Mar 200 Problem
I spoke with someone at customer service on Monday, and she suggested that I send you an email with some photos to describe my problem.
I purchased a Sun-Mar 200 Garden Composter in May 2007. As you can see from the attached photos, it seems that the inner drum is falling out. Each time I turn the composter, the inner drum pushes out more and more. It is bending the arm of the stand so far out that I have to be very careful when I turn it so that the entire tumbler doesn't fall out of the stand (which has now happened twice). If I lift the composter onto its side (difficult to do because the composter is quite full), the inner drum *will* slide back into place, but after a week or so, it begins to inch its way out again. Is there anything that can be done to secure the inner drum in its place?
Additionally, I would like to say that I have not had good luck getting compost in the inner drum. Even though the composter is quite full, and material in the *outer* drum has been balanced and composting nicely all along, there has never been anything but dried, uncomposted garbage in the inner drum. Finally, after more than a year of adding material, a local retailer suggested regularly spraying water into the inner drum which seems like it is helping.
However, now that I can no longer turn the composter without the inner drum falling out, that seems less of an issue.
I'm sorry to say that I have tried your customer service multiple times since May 2007 with either no response (via email) or unhelpful, bordering on rude response (via phone). I hope you will be able to help me out this time. I was very excited to use the Sun-Mar Garden Composter because of its innovative, continuous compost design. Sadly, it has yet to meet my expectations.
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Date: Wed, Sep 10, 2008 at 5:13 PM
Subject: RE: Sun-Mar 200 Problem
It looks like the screws that hold the inner drum in have let go. This was an issue with earlier models of the Garden Composter 200. I am going to replace the unit under warranty. Your new unit should arrive in approximately 2 weeks.
Here is the complete How to Compost series in case you'd like to catch up or review:
Step 1: Make it a Priority
Step 2: Choose a System
Interlude: Nature Tried to Kill My Composter
Step 3: Collect Organic Material
Step 4: Mix the Materials
Step 5: Moisten the Mixture
Step 6: Wait
Interlude: The Lightbulb Change
Interlude: The Yogurt Change
Interlude: The Sponge Change
Interlude: The Leftover Change
Interlude: The Napkin Change
The Sort-of Sun-Mar 200 Review Part One
The Sort-of Sun-Mar 200 Review Part Two
Sun-Mar 200 Compost Update
Sun-Mar 200: Starting All Over Again
Step 7: Use Your Compost
Step 8: Sun Mar 200 Garden Composter Review